Terms of Use

In these Terms of Use, the following definitions apply unless the context requires otherwise:

• "CallQuants," "Company," "We," "Us," or "Our" refers to CallQuants, an unregistered business operating under the name "CallQuants", with its principal place of business at Flat 304, B Wing, Dosti Oak, Dosti West County, Balkum, Thane, Mumbai, Maharashtra - 400608, India, operating the platforms callquants.us and callquants.in.
• "Platform" means the websites callquants.us and callquants.in, the CallQuants web application, Android mobile application, APIs, AI voice agent systems, and all associated software, services, content, and features provided by CallQuants.
• "User," "You," or "Your" refers to any individual, organization, entity, or legal person who accesses, registers on, or uses the Platform in any capacity.
• "Services" means all products, features, tools, and functionalities made available by CallQuants, including but not limited to AI call recording, transcription, analytics, AI voice agents, lead management, and coaching features.
• "Content" means any data, text, audio, video, transcripts, analyses, reports, outputs, or other materials generated, processed, stored, or transmitted through the Platform.
• "Account" refers to a registered user profile created on the Platform.
• "Meaningful Interaction (MI)" refers to the proprietary CallQuants metric used to assess and bill for AI-analyzed call interactions that meet a minimum intent score threshold.
• "Subscription" means any paid plan, package, or service tier purchased by a User.
• "Third-Party Services" means any external platforms, software, APIs, or services integrated with or linked from the Platform.
• "US Users" refers to individuals or entities accessing or using callquants.us from or within the United States of America.
• "India Users" refers to individuals or entities accessing or using callquants.in from or within the Republic of India.
• "UK Users" refers to individuals or entities that access or use the Platform from or within the United Kingdom, that direct, configure, or trigger Platform-originated calls (including AI Voice Agent calls) to UK telephone numbers, or whose personal data CallQuants processes as data subjects located in the United Kingdom — regardless of which regional site (callquants.us or callquants.in) their Account is registered on.

2.1 Binding Agreement

By accessing, registering on, or using the Platform in any manner whatsoever, you enter into a legally binding agreement with CallQuants governed by these Terms of Use, together with our Privacy Policy, any applicable Subscription Agreement, and any additional terms communicated to you at the point of access. These documents collectively constitute the entire agreement between you and CallQuants.

2.2 Eligibility Requirements

Use of the Platform is strictly subject to the following eligibility requirements. You represent and warrant that:

• You are at least eighteen (18) years of age, or the age of legal majority in your applicable jurisdiction, whichever is greater;
• You have full legal capacity and authority to enter into binding contracts;
• If acting on behalf of a business entity, you are duly authorized to bind that entity to these Terms;
• Your use of the Platform does not violate any applicable law, regulation, or court order in your jurisdiction;
• You are not a resident of any country subject to economic sanctions by the United States, India, or the United Nations Security Council.

2.3 Updates to Terms

CallQuants reserves the absolute right to modify, amend, update, or replace these Terms of Use at any time, at its sole discretion, with or without prior notice. The date of the most recent revision will be reflected in the 'Last Updated' field above. Your continued use of the Platform following any modification constitutes your unconditional acceptance of the revised Terms. It is your sole responsibility to review these Terms periodically.

3.1 Account Creation

To access certain features of the Platform, you are required to register and create an Account. During registration, you agree to provide accurate, current, complete, and truthful information. You further agree to promptly update such information to maintain its accuracy throughout the duration of your use of the Platform.

3.2 Account Security

You are solely and exclusively responsible for:

• Maintaining the confidentiality and security of your Account credentials, including your username, password, and any two-factor authentication methods;
• All activities, transactions, actions, and events occurring under your Account, whether or not authorized by you;
• Immediately notifying CallQuants at help@callquants.us of any unauthorized use, suspected breach, or compromise of your Account.

3.3 Account Suspension and Termination

CallQuants reserves the right, in its sole and absolute discretion, to suspend, restrict, disable, or permanently terminate any Account, without notice and without liability, for any reason including but not limited to: violation of these Terms, suspected fraudulent activity, non-payment, conduct that we determine to be harmful to other users or to the Platform, or for any business or operational reason. Upon termination, your right to access the Platform immediately ceases. CallQuants shall not be liable to you or any third party for any suspension or termination of your Account or access to the Platform.

4.1 Limited License

Subject to your compliance with these Terms, CallQuants grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes. This license does not include any right to: resell or commercially exploit the Platform or its content; reverse engineer, decompile, or disassemble any software component; use automated systems, bots, or scrapers to access the Platform; or use the Platform in any way not expressly authorized by these Terms.

4.2 Prohibited Activities

You expressly agree NOT to:

• Use the Platform for any unlawful, fraudulent, abusive, or harmful purpose;
• Attempt to gain unauthorized access to any part of the Platform, other accounts, or connected systems;
• Circumvent, disable, or interfere with any security or access control features of the Platform;
• Upload, transmit, or distribute viruses, malware, or any other malicious or harmful code;
• Record, collect, or harvest any personally identifiable information from the Platform without explicit authorization;
• Use the Platform to make unsolicited communications, spam, or telemarketing calls in violation of applicable laws;
• Violate any applicable telemarketing, telecommunications, data protection, or consumer protection laws including, for US Users, the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and FCC regulations; and for India Users, the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) and TRAI guidelines;
• Misrepresent your identity or affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Platform or third-party systems;
• Use the Platform to record any individual without obtaining all legally required consents under applicable law.

5.1 User Responsibility for Legal Compliance

5.2 US User Obligations — Federal and State Recording Laws

If you are a US User, you acknowledge and agree that:

• Federal law (18 U.S.C. § 2511) requires the consent of at least one party to a conversation for recording. However, numerous US states, including California (Penal Code § 632), Florida (§ 934.03), Illinois (720 ILCS 5/14-2), Michigan, Maryland, Connecticut, and others, require the consent of ALL parties to a conversation ('all-party consent' or 'two-party consent' states);
• You are solely responsible for identifying, understanding, and complying with the recording consent laws applicable in your state and in the state(s) of the parties you record;
• You will obtain all legally required consents before recording any call and maintain auditable records of such consent;
• CallQuants assumes no liability for any violation of federal or state recording consent laws arising from your use of the Platform;
• Your use of the AI Voice Agent must comply with the TCPA, FCC regulations, and all applicable state laws governing autodialed calls, prerecorded messages, and robocalls.

5.3 India User Obligations — TRAI and NDNC Compliance

If you are an India User, you acknowledge and agree that:

• You will comply with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, the National Do Not Call (NDNC) registry, and all TRAI directives applicable to commercial communications;
• You are solely responsible for registering as a commercial communicator (telemarketer or principal entity) with TRAI as applicable;
• You will verify all contact numbers against the NDNC/DND registry before initiating outbound calls through the Platform;
• You will comply with all scrubbing obligations and maintain records as required by TRAI regulations;
• CallQuants's built-in NDNC checking feature is provided as a convenience tool only and does not guarantee full regulatory compliance; final compliance responsibility rests solely with you.

5.4 WhatsApp Integration Compliance

Use of the WhatsApp Business integration feature requires your independent compliance with WhatsApp's Business Policy, Terms of Service, and all applicable laws governing electronic messaging and spam in your jurisdiction. CallQuants is not responsible for any violation of WhatsApp policies or applicable messaging laws arising from your use of this feature.

5.5 International Consent-Capture & DNC/TPS Registry Tools — Configuration Is Your Responsibility

If you enable, or are otherwise eligible to enable, outbound AI-voice calling into the US and/or UK, you acknowledge and agree that:

• These self-service tools are made available as part of certain paid Subscription tiers only and are not available to free-trial Accounts; their availability, configuration options, and any associated fees may change at CallQuants's discretion, and their absence from your tier never reduces or removes your own compliance obligations under this Section 5.5 and Section 5.6;
• You are solely responsible for determining whether, and to what extent, consent-capture enforcement and registry scrubbing are legally required for your campaigns, and for enabling and correctly configuring these tools accordingly before placing any such calls;
• You must procure and maintain, at your own cost, your own valid screening subscription with an authorised provider — the official TPS/CTPS bulk-screening service for the UK, and a Subscription Account Number (SAN) with the FTC's National DNC Registry for the US — and supply CallQuants only with the resulting API credentials; CallQuants does not provide, broker, warrant, or guarantee access to any such registry or its accuracy or completeness;
• Enabling consent enforcement does not, by itself, satisfy your obligations under the TCPA, the FCC's 2026 AI-voice and one-to-one consent rules, PECR 2003, the UK GDPR, or the Data (Use and Access) Act 2025 — you remain solely responsible for obtaining legally sufficient consent (including, where required, prior express written, one-to-one consent), recording it accurately, honouring withdrawals immediately, and re-screening lists at the intervals these regimes require (including the at-least-every-28-days TPS/CTPS and at-least-every-31-days National DNC re-scrub cycles);
• By submitting an acknowledgement when enabling any of these tools, you are confirming — on behalf of your organisation, with binding effect — that you have read this Section 5.5, that configuring and using these tools (or choosing not to) is your decision and your organisation's sole legal responsibility, and that CallQuants assumes no liability whatsoever for your organisation's compliance, non-compliance, or any consequence (including regulatory fines, private rights of action, or third-party claims) arising from your enabling, configuring, misconfiguring, or failing to enable these tools;
• CallQuants may log, for audit purposes, who within your organisation enabled these tools and when, and may produce such logs in response to a regulator, court, or lawful request — this logging exists to support your compliance recordkeeping obligations and does not shift any responsibility to CallQuants.

5.6 UK User Obligations — PECR, UK GDPR, Data (Use and Access) Act 2025, TPS/CTPS and Ofcom Compliance

If you are a UK User, or you direct, configure, or trigger any Platform-originated call (including any AI Voice Agent call) to a UK telephone number, you acknowledge, agree, and confirm — with binding effect on behalf of yourself and your organisation — that:

• You are solely responsible for establishing and documenting a valid lawful basis (consent or a properly conducted legitimate-interest assessment) under the Privacy and Electronic Communications Regulations 2003 (PECR), as amended by the Data (Use and Access) Act 2025, before placing any marketing or AI-assisted call to a UK number, and for screening every destination number against the Telephone Preference Service (TPS) and Corporate TPS (CTPS) registers — including procuring and maintaining, at your own cost, your own valid bulk-screening subscription with an authorised provider, and re-screening at the intervals PECR/Ofcom guidance requires;
• You are solely responsible for complying with the UK GDPR and the Data Protection Act 2018 (as amended) in respect of any personal data of UK data subjects that you collect, process, store, or cause CallQuants to process on your behalf, including establishing your own lawful basis for processing, honouring data-subject rights (access, erasure, objection, portability), and — where you act as a controller — appointing your own UK Article 27 representative if your organisation is established outside the UK;
• You will restrict UK-directed calling to lawful calling windows (currently no earlier than 08:00 and no later than 21:00 Monday–Friday, 08:00–13:00 Saturday, with no calls on Sundays or UK public holidays unless you have independently verified a lawful exception applies), and you remain responsible for confirming these windows against current Ofcom/ICO guidance, which may change;
• You will not present a UK telephone number as the calling-line identity (CLI) for any call that did not genuinely originate in the UK, except where a defined Ofcom General Condition C6 exception applies, and you are solely responsible for ensuring your telephony routing and CLI configuration comply with Ofcom rules on call-origin transparency;
• You are solely responsible for providing any AI-use and call-recording disclosures required by the Information Commissioner's Office (ICO) or other UK regulators, in the manner, language, and placement they require — any default or template disclosure wording made available on the Platform is provided purely as a convenience, is not legal advice, and does not by itself satisfy your obligations;
• Where the Equality Act 2010 or other UK accessibility/consumer-protection law requires reasonable adjustments for vulnerable individuals, you are solely responsible for implementing them in your campaigns, scripts, and follow-up processes;
• CallQuants assumes no liability whatsoever — and you agree it shall have none — for your compliance, non-compliance, or any regulatory fine, enforcement action, ICO investigation, private right of action, or third-party claim arising from your (or your organisation's) calls into, data processing concerning, or other activity directed at the United Kingdom. Any jurisdiction-specific defaults, scripts, scrubbing connectors, or calling-window enforcement built into the Platform are provided as optional technical conveniences only, are not a substitute for your own legal compliance programme, and are offered strictly "as is" and "as available," without warranty of accuracy, completeness, or fitness for any regulatory purpose.

6.1 Nature of AI Voice Agent

The CallQuants AI Voice Agent is an artificial intelligence-powered system. You acknowledge that:

• AI systems can produce inaccurate, incomplete, or unpredictable outputs;
• CallQuants makes no representation or warranty that the AI Voice Agent will achieve any specific sales outcome, conversion rate, or business result;
• The AI Voice Agent operates based on configuration parameters you set; you are responsible for all communications initiated by the AI on your behalf;
• Any statements made by the AI Voice Agent to your customers or prospects are your sole responsibility; CallQuants is not a party to any transaction, agreement, or representation made during AI-conducted calls.

6.2 Meaningful Interaction (MI) Billing

You acknowledge and agree that:

• Billing for AI Voice Agent services is based on the CallQuants Meaningful Interaction (MI) model, as described on the Platform and in your applicable Subscription terms;
• The determination of whether a call constitutes a Meaningful Interaction is made by CallQuants's proprietary AI scoring system, and such determination is final and binding;
• CallQuants reserves the right to modify the MI scoring methodology with reasonable notice;
• No refunds will be issued for MI charges once recorded, except as required by applicable consumer protection law.

7.1 Fees and Payment

Fees for Subscriptions and MI-based usage are as published on the Platform at the time of purchase. All fees are quoted in the applicable currency (USD for callquants.us; INR for callquants.in) and are exclusive of any applicable taxes, levies, or duties unless expressly stated otherwise.

7.2 Billing and Auto-Renewal

Subscriptions are billed in advance on the applicable billing cycle (monthly or annual). By providing payment information, you authorize CallQuants to charge your payment method on a recurring basis. You are responsible for ensuring your payment method remains valid. CallQuants reserves the right to suspend or terminate your Account for non-payment.

7.3 Taxes

You are solely responsible for all taxes, duties, and levies applicable to your purchase of Services, including GST (for India Users) and applicable US federal and state sales taxes (for US Users), beyond those which CallQuants is legally required to collect and remit.

7.4 Refund Policy

Except as expressly required by applicable mandatory consumer protection law in your jurisdiction, all fees paid are non-refundable. CallQuants does not offer refunds for partial billing periods, unused Services, or Account terminations initiated by the User. If you believe you have been erroneously charged, you must notify us within thirty (30) days of the charge by writing to help@callquants.us.

7.5 Prepaid Wallet Credits — Non-Refundable

The Platform operates principally on a prepaid wallet model. You load credits into your account balance in advance ("Wallet Credits"), and usage charges for Services (including, without limitation, AI voice minutes, Live Tower calls, AI Assistant messages, reports, and transcription) are deducted from your Wallet Credit balance in real time as they are incurred.

• Wallet Credits have no independent monetary value, are non-transferable and non-assignable, cannot be sold, gifted, or moved between accounts, and cannot be redeemed, exchanged, or withdrawn for cash or any cash equivalent. They may be used only to pay for Services on the Platform.
• Every deduction made from your Wallet Credit balance for Services actually rendered or initiated (for example, a connected or attempted AI voice minute) is final and irreversible.
• You are solely responsible for monitoring your Wallet Credit balance and for any consequences of its depletion, including interruption or non-delivery of Services. CallQuants has no obligation to notify you before your balance is exhausted and no liability for any loss arising from its depletion.
• Upon suspension or termination of your Account for any reason, any remaining Wallet Credit balance is forfeited and is not refundable or payable to you, to the fullest extent permitted by applicable law.
• Wallet Credits are a prepayment for Services and do not constitute a deposit, e-money, stored-value instrument, or banking product, and CallQuants holds no fiduciary obligation in respect of them.

7.6 Payment Processing

Wallet top-ups and other payments are processed by third-party payment processors — including, without limitation, PayPal (for payments in US Dollars) and Razorpay (for payments in Indian Rupees) — and/or their affiliated card networks, UPI/banking rails, and banks. Your use of such processors is governed by their own terms and privacy policies, and by submitting payment you authorise the processor and CallQuants to charge the full amount, plus any applicable taxes and processor or currency-conversion fees. CallQuants does not collect or store your full payment-card or banking details. CallQuants is not responsible or liable for any act, omission, outage, delay, decline, error, fee, exchange-rate, or security incident of any payment processor, network, UPI provider, or bank, and the crediting of your wallet is contingent on CallQuants's successful receipt of cleared funds.

7.6.1 Currency and Conversion

Wallet Credits and all Platform prices are denominated in US Dollars (USD). Where you elect to pay through a processor that settles in another currency (for example, Razorpay, which charges in Indian Rupees), the USD amount of your top-up is converted to and charged in that local currency at the prevailing market exchange rate applied at the time of payment, and the equivalent USD value is credited to your wallet. You acknowledge that exchange rates fluctuate, that the local-currency amount charged may differ from a prior estimate, and that your card issuer, bank, or UPI provider may apply its own conversion rate or cross-border fee for which CallQuants bears no responsibility.

7.7 Chargebacks, Reversals, and Fraud

You agree not to initiate any chargeback, payment dispute, or reversal in respect of a legitimate, authorised Wallet top-up. Where you believe a charge is erroneous, you must first contact help@callquants.us within thirty (30) days. CallQuants reserves the right to investigate and to contest any chargeback or dispute it considers wrongful, and to provide records of your usage and acceptance of these Terms in doing so. Any chargeback, reversal, or fraudulent payment activity may result in immediate suspension or termination of your Account, forfeiture of remaining Wallet Credits, and recovery from you of the disputed amount together with all associated fees, penalties, and reasonable costs of collection (including legal fees).

7.8 No Liability Arising from Payments or Wallet Usage

8.1 Ownership by CallQuants

The Platform, including without limitation all software, algorithms, AI models, source code, databases, design, text, graphics, logos, trademarks, and other content, is the exclusive property of CallQuants or its licensors, protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform or its content.

8.2 User Content

You retain ownership of the raw data and recordings that you upload to or generate through the Platform ('Your Content'). By using the Platform, you grant CallQuants a worldwide, royalty-free, non-exclusive license to process, store, transmit, and analyze Your Content solely to the extent necessary to provide the Services to you. CallQuants does not claim ownership of Your Content.

8.3 AI-Generated Outputs

Outputs generated by CallQuants AI systems (including transcripts, analyses, coaching recommendations, and scoring reports) based on Your Content are provided for informational and business intelligence purposes only. CallQuants does not warrant the accuracy, completeness, or fitness for any particular purpose of such AI-generated outputs.

No advice, information, or statements obtained from CallQuants, its employees, affiliates, or through the Platform shall create any warranty not expressly stated in these Terms.

10.1 Limitation of Liability

10.2 Essential Basis of Bargain

You acknowledge that the limitations of liability in Section 10.1 reflect a reasonable allocation of risk and form an essential basis of the bargain between you and CallQuants. The Services would not be provided to you at the prices offered absent these limitations.

10.3 Indemnification

You agree to indemnify, defend, and hold harmless CallQuants, its partners, directors, officers, employees, affiliates, and agents from and against any and all claims, demands, actions, liabilities, damages, losses, costs, fines, penalties, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including recording consent laws and telemarketing regulations; (d) your Content; (e) any misrepresentation made by you; or (f) any claim by a third party arising from a call recorded or communication initiated through your Account.

10.4 You — Not CallQuants — Are Responsible for Following Your Local Laws

• CallQuants shall never be held legally, financially, or reputationally liable for your Local Law Compliance failures, including but not limited to unlawful recording, unlawful telemarketing, unlawful automated/AI calling, unlawful data processing or transfer, registry-scrubbing failures, consent failures, licensing failures, or disclosure failures, in the United States, the United Kingdom, India, the European Union, or any other jurisdiction;
• If any regulator, court, claimant, or third party brings any claim, investigation, fine, or proceeding against CallQuants that arises from, or is connected with, your (or your organisation's, or your agents'/employees'/contractors') failure to meet your Local Law Compliance obligations, you will fully indemnify CallQuants for all resulting losses, fines, penalties, damages, costs, and legal fees, on top of and in addition to the indemnification owed under Section 10.3;
• You will not represent to any third party — including any regulator, customer, or contact you call — that CallQuants is responsible for, has certified, or has guaranteed your Local Law Compliance; any such representation is false, unauthorised, and made solely at your own risk and expense;
• This Section 10.4 survives termination of your Account and these Terms for as long as any potential claim, investigation, or liability connected with your use of the Platform could lawfully be brought against CallQuants.

11.1 US-Specific Terms (callquants.us)

For US Users accessing the Platform at callquants.us, the following additional terms apply:

• Governing Law: These Terms, and any dispute arising out of or related to these Terms or your use of the Platform, shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of laws provisions.
• Dispute Resolution: Any dispute that cannot be resolved informally shall first be submitted to binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules. The arbitration shall be conducted in English. You waive your right to participate in a class action lawsuit or class-wide arbitration.
• TCPA Compliance: Your use of automated calling or AI Voice Agent features must comply fully with the Telephone Consumer Protection Act (47 U.S.C. § 227), the FCC's 2026 Declaratory Ruling confirming that AI-generated voices are "artificial voices" under the TCPA, and the FCC's "one-to-one consent" rule. You are solely responsible for obtaining prior express consent — and, for marketing calls, prior express written consent that specifically and individually names CallQuants / your organisation as the caller (shared or bundled consent does not satisfy this requirement) — from each called party before placing an AI-assisted or autodialed call.
• Mandatory AI Disclosure: The Platform plays a jurisdiction-appropriate AI-use and call-recording disclosure near the start of every AI Voice Agent call placed to a US number, consistent with the FCC's AI-generated-robocall rules. You may customise this script in your agent settings, but the Platform will substitute its compliant default whenever your customised wording omits the required AI-use or recording disclosure — see our AI Voice Agent documentation.
• Calling Hours & DNC Scrubbing: The Platform enforces the federal 8:00 AM–9:00 PM calling-hours window in the called party's local time zone and scrubs destination numbers against the National Do Not Call Registry before dialing. You remain solely responsible for compliance with state-level "mini-TCPA" overlays (e.g., Florida, Oklahoma, Washington) and any stricter consent or time-window requirements they impose.
• California & State Privacy Users: If you are a California resident, you have specific rights under the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA); residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws have analogous rights. Please see our Privacy Policy for details, including how to exercise "Do Not Sell/Share My Personal Information" rights.
• CAN-SPAM Act: Any commercial email communications initiated through or in connection with the Platform must comply with the CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.).

11.2 UK-Specific Terms (callquants.us — UK Users)

For users accessing or directing AI Voice Agent calls into the United Kingdom ("UK Users"), the following additional terms apply:

• Governing Law for UK Data Processing: Where CallQuants processes personal data of UK data subjects, it does so in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.
• PECR & TPS/CTPS Scrubbing: Before placing any marketing or AI-assisted call to a UK number, you must hold a valid lawful basis (consent or legitimate-interest assessment) under the Privacy and Electronic Communications Regulations 2003 (PECR), and the Platform scrubs destination numbers against the Telephone Preference Service / Corporate TPS registers prior to dialing.
• Permitted Calling Windows: The Platform restricts UK-directed calls to 08:00–21:00 Monday–Friday and 08:00–13:00 Saturday, with no calls placed on Sundays, consistent with PECR guidance and ICO enforcement practice.
• Mandatory AI & Recording Disclosure: Consistent with the ICO's January 2026 guidance on AI-generated voice calls, the Platform plays an upfront disclosure that the call uses an AI assistant and may be recorded, distinct from and in addition to any general recording notice. You may customise this script, but the Platform substitutes its compliant default whenever your customised wording omits the required AI-use or recording disclosure.
• Caller Identification (Ofcom): You must not present a UK telephone number as the calling-line identity for calls that did not originate in the UK, except where a defined Ofcom exception applies. The Platform routes UK-directed calls through UK-appropriate telephony so the displayed CLI reflects true call origin.
• UK Representative: Where required under UK GDPR Article 27, CallQuants will appoint and publish the contact details of a UK Representative for data-protection purposes; current contact details are available on request via the Grievance Officer contact in Section 17.

11.3 India-Specific Terms (callquants.in)

For India Users accessing the Platform at callquants.in, the following additional terms apply:

• Governing Law: These Terms, and any dispute arising out of or related to these Terms or your use of the Platform, shall be governed by and construed in accordance with the laws of the Republic of India.
• Jurisdiction: Subject to Section 11.2(iii) below, the courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction over any dispute arising from these Terms.
• Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by arbitration in Mumbai, India, in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The language of arbitration shall be English.
• Information Technology Act: The Platform is subject to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (when applicable provisions are notified).
• TRAI Regulations: Your use of outbound calling features must comply with TRAI's TCCCPR 2018, including registration as a telemarketer or principal entity, DND scrubbing obligations, and consent-framework requirements.
• Consumer Protection: India Users are entitled to rights under the Consumer Protection Act, 2019, to the extent applicable.

The Platform integrates with and links to third-party services including but not limited to Exotel, Tata Communications, Firebase, WhatsApp Business API, Instantly.ai, Apollo.io, and others ('Third-Party Services'). CallQuants does not control, endorse, or assume responsibility for any Third-Party Services or the content, privacy practices, or terms of such services. Your use of any Third-Party Service is governed by that service's own terms and policies. CallQuants shall not be liable for any loss, damage, or claim arising from your use of, or reliance on, any Third-Party Service.

You acknowledge that in the course of using the Platform, you may have access to information regarding the Platform's features, pricing, technical architecture, and roadmap that is not publicly disclosed ('Confidential Information'). You agree not to disclose Confidential Information to any third party without the prior written consent of CallQuants. Your use of data and information obtained through the Platform is governed by our Privacy Policy, which is incorporated herein by reference and forms part of these Terms.

CallQuants shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, floods, earthquakes, epidemics, pandemics, governmental actions, war, terrorism, civil unrest, labor disputes, internet or network failures, power outages, cyberattacks, failure of third-party service providers, or any other event of force majeure. In such circumstances, CallQuants's performance obligations shall be suspended for the duration of the force majeure event.

These Terms remain in effect until terminated. You may terminate your Account at any time by contacting help@callquants.us. CallQuants may terminate or suspend your access to the Platform at any time, for any reason, without notice and without liability. Upon termination: (a) your license to use the Platform immediately revokes; (b) you must cease all use of the Platform; (c) any outstanding payment obligations shall become immediately due and payable; (d) CallQuants may delete your Account and associated data subject to applicable law. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 8, 9, 10, 13, 16, and 17.

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Subscription Agreement or order form, constitute the entire agreement between you and CallQuants regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

16.3 Waiver

No failure or delay by CallQuants in exercising any right or remedy under these Terms shall operate as a waiver of such right or remedy, nor shall any single or partial exercise of any right or remedy preclude its further exercise.

16.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without the prior written consent of CallQuants. CallQuants may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.

16.5 No Partnership or Agency

Nothing in these Terms shall create or be deemed to create a partnership, joint venture, agency, franchise, or employment relationship between you and CallQuants.

16.6 Language

These Terms are drafted in the English language. In the event of any conflict between an English version and any translation, the English version shall prevail.

17.1 General Contact

For any questions, concerns, or notices regarding these Terms of Use, please contact us at:

17.2 Grievance Officer (India)

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, CallQuants designates the following Grievance Officer for India Users: